Lead sea and air freight operations Drive results, solve challenges, and improve processes in a fast-growing, dynamic team. Benefits: Be part of a dynamic, fast-growing team where your expertise shapes success Opportunities for growth and personal development in a high-performance environment Collaborate with a team that values innovation and excellence Permanent, full-time role with career progression opportunities Located in Redland Bay JOB REF: MAS130.1 The Role: As a customer service and operations leader, you will play a pivotal role in managing end-to-end sea and air freight import/export operations for a growing global freight forwarding business. You’ll be responsible for executing operational tasks, overcoming challenges, and ensuring that service levels remain high as the business grows. Your role involves thinking outside the box, building strong relationships with clients, and improving processes to deliver positive results. A strong solutions-based mindset is essential, as you will proactively identify and implement innovative approaches to drive operational efficiency. Key Responsibilities: Manage end-to-end import/export operations by sea and air, ensuring seamless execution of tasks and processes Overcome obstacles with quick thinking and a highly solution-based approach Collaborate with internal teams to ensure common goals are achieved and daily tasks are completed Build and maintain trust with clients through exceptional customer service and communication Identify opportunities to improve operational processes and implement changes to benefit the business and its clients Utilise CargoWise One for operational tasks, ensuring accuracy in all documentation and processes Deliver weekly reports on operational performance, including status, opportunities, and profitability Ensure compliance with industry regulations and company standards You will have: Minimum 3 years of experience in the freight forwarding industry (sea and air freight) A customer service-driven attitude with a passion for delivering positive outcomes Strong problem-solving skills and a highly solution-based mindset Knowledge of CargoWise One (essential) Self-motivation, strong time management, and prioritisation skills A proactive and innovative mindset, focused on continuous improvement Great communication and organisational skills, with the ability to work both autonomously and in a team environment You’ll love: Working autonomously and within a collaborative team High-performance environments where your contributions are valued Pivoting fast and solving problems with creative, solutions-focused approaches Self-development and helping others succeed Being part of a team focused on growth and delivering excellence Sounds like your ideal role? Click APPLY or explore other opportunities on our website themasagency.com.au/jobs-board/ Please note that due to a high level of applications, we will only contact those who meet our client's selection criteria. We will however save your CV / Details on our database and will be in touch as soon as a suitable opportunity arise.