ABOUT YOU You’re a detail-oriented professional who thrives in a dynamic, client-focused environment. Your passion for helping clients live enriched, connected lives drives you to excel in your role. You bring a proactive approach to your work, with a knack for problem-solving and a commitment to supporting multidisciplinary teams. As an Administrative Assistant, you are efficient, organised, and calm under pressure, ensuring smooth operations within the therapy centre. You enjoy working collaboratively, setting and meeting goals, and providing excellent customer service in a supportive, flexible, and balanced workplace. There are also growth opportunities to progress into higher positions within the company for the right candidate. ABOUT US Independent Support Management (ISM) is all about connection. Our Therapy Centre helps clients overcome challenges that impact their daily lives by connecting with a dedicated team, including speech pathologists, psychologists, physiotherapists, occupational therapists, and counsellors. At ISM, we listen, support, and make a difference in the lives of our clients and their families. Our team is committed to continuous learning and professional development, and we foster a culture that values creativity, growth, and high-quality service delivery. ISM Therapy Centre is expanding, with recent renovations enhancing our ability to meet the growing needs of the community. We are proud to offer integrated allied health services and are dedicated to providing excellence in care. WHY JOIN US? Located in Rockhampton, Queensland, ISM Therapy Centre offers a unique opportunity to enjoy a tropical lifestyle with easy access to bushland, beaches, and national parks. Our team benefits from a positive work culture, a strong focus on employee well-being, and professional development opportunities. We use advanced technology and systems that simplify processes, allowing our team to focus on what they do best—helping our clients. ISM is a well-established business with strong community connections and a commitment to excellence in both Plan Management and allied health services. ABOUT THE ROLE As the Administrative Assistant, you will be a key player in supporting the operational management of our therapy centre. Working closely with our therapists, management, and other stakeholders, your role will involve ensuring efficient administration processes, assisting with the coordination of therapy services, and supporting the team in meeting their goals. You will be responsible for maintaining records, managing client communications, scheduling appointments, and supporting the broader operational needs of the centre. CORE RESPONSIBILITIES Provide administrative support to the therapy team, ensuring a smooth and efficient workflow. Manage client bookings, communications, and follow-up processes to enhance the client experience. Assist with maintaining compliance with relevant standards and regulations (e.g., NDIS, AHPRA). Support the management team with reporting, data entry, and other administrative tasks. Foster positive relationships with clients, team members, and external stakeholders. Contribute to the ongoing improvement of administrative processes and systems. SKILLS & EXPERIENCE Essential Selection Criteria: Proven experience in an administration role, ideally within a healthcare or allied health setting. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills with a customer-focused approach. Proficiency in using technology and software applications relevant to the role. Knowledge of NDIS and other regulatory requirements is highly regarded. Ability to work effectively in a team environment and contribute to a positive workplace culture. Desirable: Experience working in a multidisciplinary team setting. Familiarity with financial processes and reporting. Understanding of the local community and health sector. You are required to hold or have the ability to acquire/apply before commencement: Blue Card for Working with Children in QLD. NDIS Worker Screening Clearance. National Police Check. HOW TO APPLY Please submit your CV and a Cover Letter outlining why you are interested in joining our team by the closing date. ISM embraces and values inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ, and those from culturally and linguistically diverse backgrounds. For more information about ISM, please visit www.ndism.com.au. For information about the role, please contact Mandy at 0419515611.