About Us Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. To finding more about our values, benefits and employee experience Watch this Video About the Role We are currently accepting applications for the permanent Administration Officer role as follows: Part time 67.5 hours per fortnight Located at Cairns venue Hourly rate between $33.58 to $35.69 The key responsibilities of this position include: Providing broad administrative support to the management team across the Cairns Region Provide venue administrative support the Cairns venue including appointment management Coordinate administrative deliverables and processes Participate as a member of the regional administration team Provide internal and external stakeholders including clients with a high level of customer service through face to face and telephone communication Use the Client Information System (CIS) to input and update client details and information relating to sessions and appointments Receipt money, EFTPOS and cheque transactions in a timely and accurate manner, bank all receipted transactions and complete banking return forms in line with the Financial Procedures. Workdays/hours will be negotiated with the successful applicant, however please note that the position holder will be required to work an evening shift (11.30am to 7.30pm), with some flexibility needed in order to meet business requirements. About You To be successful in this position, you will Have excellent communication and interpersonal skills. Have a positive, solution-focused approach and be able to problem solve. Have experience in an administrative role providing face-to-face, email and telephone customer service and be able to manage challenging customer interactions if required, in a professional manner. Be competent in computer use (Microsoft Office, email, web based programs) Have the ability to learn new programs and applications, paired with effective time management, attention to detail, prioritizing and organization skills. Be able to work well independently and as part of a team. A certificate III or IV in Business Administration is highly desired. What We Can Offer You The salary being offered is $65,492.52 to $69,600.51 per annum pro rata for part time, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows: Work-life balance Additional annual leave over the Christmas period, annual leave loading and study leave Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay A supportive team environment and opportunity for professional development Paid parental leave and additional benefits such as medical insurance discounts How to Apply To apply, send us your resume and a cover letter outlining your demonstrated experience in each area. Click apply now. Please note that applications will be reviewed as they are received, and interviews may be scheduled prior to the advertisement closure date. Applications close at 4pm on 30 September 202 4 HR - PD- Administration Officer