Deliver high quality services, connecting with our customers, fostering relationships and enhancing the customer experience. Innova is a leading supplier of fibre cement panels to the Australian and New Zealand markets and part of the Etex Group. We are committed to providing improved access to our quality range of fibre cement products across Australia and NZ and raising the bar for the industry. We know the pain points of architects, builders and tradies and our team are ready to help in any way they can. About the Opportunity This is an exciting opportunity for a Customer Service Representative to join our team in Ingleburn . Reporting to the Operations Manager you will deliver high quality services, connecting with our customers, fostering relationships and enhancing the customer experience. You will ensure all activities from receipt of orders, support, delivery of products, transport and customer resolutions are exemplary. Key responsibilities: Liaise with and greet internal and external customers Report customer complaints to Managers to ensure a resolution Provide Administrative support to Operations Manager and Warehouse staff Liaise with incoming and outgoing freight companies Process packing slips and delivery dockets for the warehouse Co-ordinate delivery runs and customer pickups Order and receipt of stock purchased About You Strong customer service experience in an office environment Experience dealing with customer service and sales enquiries Experienced in SAP, Salesforce or ability to learn quickly Excel in collaborating within a hardworking, fun team environment Excellent communication and interpersonal skills Strong computer literacy including Microsoft Office Thrive in a fast pace environment Our Teammate Perks Etex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth. Yearly salary reviews EAP services for you and your family Reward and recognition program Paid Parental Leave for Primary and Secondary Carers Fully supported training Great culture, supportive team environment; we work together and help each other “enjoy a laugh whilst working hard” Sound like you? Great We’d love to hear from you. APPLY NOW and we will be in touch shortly. We are an equal-opportunity workforce committed to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful.