Number of Positions Available: 1 Start your career with The Salvation Army today We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role We are seeking a Permanent- Full time SolvSafety System Administrator , Location- THQ Blackburn , Victoria tasked with providing a truly exceptional, customer focused service to drive excellence and performance. Purpose: The SolvSafety System Administrator role is responsible for the administration and user support of SolvSafety’s users accounts, site structures and notifications to ensure appropriate access, privacy and confidentiality is maintained in effectively managing incidents and feedback across The Salvation Army Australia (TSA). The Quality Improvement and Reporting team strengthens the quality of TSA's services through applying a consistent territorial approach to continuous improvement, incident management, feedback and complaints management, quality performance reporting and analysis. This role supports the SolvSafety incidents, WHS and feedback management system, so that TSA can continually work towards improving our quality of service. TSA is a child safe organisation and is committed to protecting children and young people from harm. Key Roles and Responsibilities: Reports to: Senior Manager, Benchmarking and Reporting (Dual reporting line WHS Manager) System Administration Manage user accounts, user data and system data in all SolvSafety system modules and Solv Injury across TSA. This includes but not limited to: Create, and maintain user accounts Ensure appropriate approvals are obtained by users. Extract and reconcile daily reports from Workday and update user accounts accordingly Work across TSA teams to implement and control SolvSafety Access and reporting for users. Continuously monitor the annual and or ad-hoc Corps Officer rotations and TSA Personnel movements and update their user accounts accordingly. Coordinate with relevant stakeholders to modify and update the TSA site/reporting structure on SolvSafety, including its maintenance, and provide information to the WHS Administrator for the purpose of updating the site/reporting structure in Solv Injury. Maintain, update, and upload technical documentation, manuals, and policies in the system by coordinating with the team and the system vendor. Identify user data improvements and coordinate with the team, stakeholders, and system vendor to implement the improvements. Perform other system administration duties as required. User Support Assist users with system account issues and requests in a timely manner as per the agreed timeframes and escalate unresolved account issues to manager or SolvSafety system vendor provider. Data and Reporting Maintain and monitor SolvSafety data on an ongoing basis (e.g. ensure that incident and complaints records and tasks are assigned to appropriate site or person). And extract data and reports as requested by the stakeholders. Liaise with the system vendor and the team for data integrity issues and provide recommendations. Education Qualifications and experience: Knowledge and understanding of IT systems, and data and information. Experience within a charity/not for profit, social service, or healthcare industry, desirable. Experience in Customer Service and IT Helpdesk Support roles, preferred. Tertiary qualifications in IT or related field, desirable. Why Work for us: In return we offer our employees real and meaningful benefits such as: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits Flexible working conditions Paid parental leave Financial, retail and lifestyle discounts and benefits Employee Assistance Program - Independent confidential counselling service Opportunity for career development An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration