Customer Service Representative – Operations and Sales Support Permanent Full-time Are you: Great on the phone and email? Passionate about helping tradies? Someone with a practical aptitude? Comfortable handling lots of information and eager to learn constantly? Equipped with a great sense of humor? If you answered "Yes" to these questions, we have the perfect role for you Join Our Dynamic Team Key Responsibilities: Customer engagement - manage incoming customer orders, inquiries, and issues via phone, email, and online platforms. Sales support - assist the sales team by providing competitive quotes and sourcing products from suppliers. Team collaboration - liaise extensively with all departments to ensure smooth operations. Continuous learning - stay updated and continuously learn about our extensive product range. Relationship building - follow up and maintain new and current customer relationships. Exceed expectations - go the "extra mile" to meet sales quotas and facilitate future sales. Team Environment - thrive in a supportive and collaborative team setting. Why Join Us? Growth opportunities - be part of a company that values learning and development. Impact - play a crucial role in supporting our sales team and enhancing customer satisfaction. Work-life balance - enjoy a stable work schedule from Monday to Friday, 7:30 AM to 5:00 PM. Inclusive culture - join a team that values diversity, inclusion, and a sense of humor We are an office-based department within Hardware & General, serving as the centralised customer service and online inquiries hub for the company. We also manage the Brookvale branches' centralised orders and quotes mailboxes, supporting our dedicated Brookvale representatives. We liaise extensively with all departments and work closely with the reps to ensure top-notch service. Ready to Make a Difference? Apply today and become a valued member of our Hardware & General family