Full Time Permanent Opportunity (1 FTE) SL2P4 (SAC's) classification $72,038.20 11.5% super salary packaging benefits Access to Accrued Days Off Melton location Be a changemaker and contribute meaningfully to the lives of our clients and communities through excellent administrative and customer service support The Opportunity Be involved in the establishment of the new "Locals" – key mental health system transformation. Be a part of a dynamic multi-agency and multi-disciplinary team delivering integrated service responses. Be a first point of contact for clients reaching out to our service and assist with administration and navigation of the service About the Service The Adult and Older Adult Mental Health and Wellbeing services, otherwise known as "Locals", are a key recommendation from Victoria’s Royal Commission into the mental health service system. As such, the Locals are a key feature of the current system transformation. The Locals will act as a front door to the mental health service system and will provide a continuum of care and support including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug framework approach. Mind Australia is the lead agency in a consortium for the Melton Local which comprises of IPC Health, Western Health, and Thorne Harbour Health. Our shared vision is a Local that delivers integrated support that puts the person accessing the service at the very centre of their treatment, support and care coordination using a range of evidence informed approaches. The consortium is committed to embedding lived and living experience and expertise within all aspects of the service including program design and evaluation, leadership, service delivery and governance. Based at our Melton location, this position is a Full-Time ongoing Administration role and is classified as Level 2 Paypoint 4 under the Community Health Centre (stand-alone services) Social and Community Services employee multi-enterprise agreement 2022. You will make a difference by Provide responsive administration services which may include answering incoming telephone calls, registering referrals, and confirming eligibility based on demographic data and corresponding to key stakeholders in a positive, efficient and timely manner. Assist with service navigation to our internal IPC Health services and programs and external community services Effective management and coordination of appointments including scheduling, cancellation, review & recalls and maintenance of program waitlists to enable clients access to services. To ensure positive and effective relationships are generated and maintained via open communication and the sharing of knowledge that will result in enhanced client experience. Maintain client confidentiality and discretion regarding referral information, appointments, and client interactions. Ensure Team Leader and Manager are aware of any issues which may impact on service delivery and or any issues which may impact on the team. To succeed you will need Previous experience in customer service within the medical, community, dental and/or health environment. Demonstrated ability to work under pressure in a high-pressure environment. Demonstrated ability to work cohesively within a team environment and ability to work autonomously. Demonstrated high level interpersonal and communication skills, both written and verbal. Demonstrated high level experience in administration and computer skills. Demonstrated strong complaint resolution skills and experience in dealing with challenging behaviours. Demonstrated strong understanding of confidentiality and ability to work within the Privacy principles. Current Victorian Drivers licence. We will offer you Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program. Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework. Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff. Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee. Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment, up to 14 weeks paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program. What next? If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page , read the role’s Position Description/Success Profile, submit your resume and respond to a few short questions. To find out more about the role, please contact Mark Kohler, Clinical Manager of the Melton Local (mark.kohleripchealth.com.au). Applications close on 1st October 2024 Our Story We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate. At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together. We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities. If you require a reasonable workplace adjustment to support you during the interview process please email Careersipchealth.com.au with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health. Success Profile