About Us We spend a third of our lives sleeping, so we thought we’d make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night’s sleep. We are a fast growing society of dreamers who are hardworking, passionate and slightly coffee obsessed. About You We are looking for a casual fellow dreamer to join our Retail Team at our gorgeous Fitzroy and Armadale boutiques for the peak trade period from October through to January. You’ll be the face and voice of the brand and provide an exceptional experience both to new and existing customers. We’re looking for someone who exudes positive energy and is genuinely passionate about providing a world-class experience. You must be available on Friday, Saturday and Sunday, with flexibility to work other days including public holidays as required. You will be available for the whole peak trading period, and able to work from 2-4 shifts per week (approximately 4-6 hours per shift). About the Role We prioritise connection with our customers and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence, and have exceptional communication skills. Customer Experience, Selling and Selling Performance: Selling Sheet Society through engagement and genuine connections with customers, being always a brand ambassador Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest. Managing inbound customer calls/queries via Air Caller Fulfilling Click and Collect orders within the business timeframes Assisting our customers, no matter what their reason for coming to the store. Providing a cohesive brand experience and level of service that is second to none. Reviewing, driving and being accountable as a team to smash sales and KPI targets. Merchandising & Inventory Assisting in the rollout of Visual Merchandising store or bed changeovers Ensuring that all system procedures communicated are being followed to ensure 100% accuracy with inventory Ensure the store floor is refilled and visually representable each day while meeting VM standards. Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards. Communication Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed Working to support Customer Service on customer facing issues and resolve in store where possible Ensuring all our operational daily tasks are completed as instructed by your manager for the day Ensuring any key store information or notes are shared with your wider team. Skills & Attributes required for this role: Previous retail experience is a must (at least 1 year), with a strong background in smashing sales targets Genuine passion for top notch customer service, helping people end to end with a natural ability to develop long-lasting customer relationships Creatively minded, with the ability to support people making the right product and styling decisions to ensure they have the sweetest nights sleep Excellent verbal communication skills and strong attention to detail Demonstrated flexible and positive attitude, able to work independently, and Self-starter with the capability and confidence to make the right decisions You are positive, self-motivated and a team player, you love to see everyone succeed, and have fun in the process Why You'll Love It Here: At Sheet Society, it’s more than a workplace, it’s a community. With that in mind, we’re committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include: Generous staff discounts Stores stocked with all the snacks and delicious coffee Our Values in Action: Good Humans: We’re Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us. Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality. Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better — for everybody. Support Crew: We’re committed to you, and your sleep. Whether it’s great product, or great service — and when things don’t go to plan, we’re here to make it right. Ready to Join the Dream Team? When applying be sure to include your resume and a cover letter that showcases why you're the ideal fit for Sheet Society. Diversity makes us stronger. We’re looking to work with people of all genders, races, ethnicities, orientations, abilities, and disabilities, so if the above is of interest to you, then please throw your hat in the ring (or just your application, if you don’t like wearing hats). A full job description will be provided to progressing candidates. Applications close end of day Friday 13 September . Shortlisting of candidates will commence prior to this date, so please don’t delay submitting your application. Let’s make every third of our lives spent in bed not just comfortable, but unforgettable. Hop on board and let’s shake up the world of retail together.