This is a Admin Coordinator role with one of the leading companies in AU right now Carrier with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Carrier Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. The role: The Service Administrator is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients. As the primary communication link between customers, on-site technicians, and the broader service team, the Service Administrator ensures efficient coordination, advanced scheduling, and smooth service operations administration. This role will include customer creation and entry/maintenance of customer service contracts, raise jobs, dispatching, raising of purchase orders for jobs, planning, scheduling & operating for staff utilization. Key responsibilities: - Manage the process of deliverable jobs from creation to completion stage using the ERP systems - - Manage data entry of contracts – contract renewals, new contracts, warranty creations - - Ensure costs and expenses are treated with restraint and in line with Company expectations and operating budgets - - Managing process for vendor invoices and submitting to Accounts Payable for payment - - Collaborate with Service Managers to plan and schedule day-to-day operations of Technicians, ensuring timely service delivery as per contractual commitments. - - Utilise the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects and quoted work, from creation to completion. - - Act as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements. Requirements: - Previous experience in an administration or coordination role - - Experience using SAP database is essential - - Ability to multi-task and prioritise tasks according to business priorities - - Intermediate computer skills and high level of attention to detail - - Exceptional verbal and written communication skills - - Possess a solution-based mentality and the ability to be adaptable in a fast-paced high pressure environment - - Exposure to the Building / Construction or Service industry will be highly regarded - - Previous experience using MYOB and Salesforce would also be an advantage Benefits: - Attractive salary package Full time opportunity - - Excellent job stability Ongoing training and development opportunities - - Inclusive work environment Supportive management team If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Carrier. ✅ Applying here is the first step in the hiring process for this role at Carrier. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.