This is a Customer Service Specialist role with one of the leading companies in AU right now Constantinople with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Constantinople The Role At Constantinople we see our product operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates most customer touch points. In this role you will be involved in high value, real time chat interactions, where you will aim to resolve or escalate enquiries within SLA. What You’ll Do - Help operate our customer enquiry platform to resolve and triage customer requests - Manage email, chat and phone-based customer interactions - Deep dive into complex issues to find the best solution for our customers - Maintain multiple customer interactions while actively working to resolve cases - Collaborate with our broader team, including software engineering Who You Are - Experience of frontline customer support in a highly technical environment along with prior experience with banking proposition - Experience using technologies like Jira, AWS Connect, Intercom, Salesforce - Strong verbal and written communications - A multitasker and problem solver, who takes responsibility of issues until they’re resolved - A builder’s mindset who is continually looking to improve upon the status quo If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Constantinople. ✅ Applying here is the first step in the hiring process for this role at Constantinople. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.