Troocoo are searching for dedicated temporary, full-time call center and customer service professionals for our government clients. About the Opportunities: Opportunity for inbound and outbound phone calls where you will: Provide excellent customer resolutions Operate efficiently to ensure optimum availability for customer calls Provide customised, clear client communication based on each customer’s needs Consistently meet established performance standards Maintain a high level of call quality aligned with operational and compliance expectations Enhance the customer experience and achieve first-call resolution through inventive and empathetic solutions Be accessible and approachable to all internal and external customers Respond to feedback, coaching, and requests in a positive and receptive manner Be logged on and available for calls by scheduled shift start times About You Ideally have call center experience in a government environment and: Exceptional customer service and phone skills Excellent communication skills, both written and verbal Positive, performance-driven attitude Excel in fast-paced busy call center environment Demonstrated ability to adhere to KPI’s