Australian Citizens residing in Australia only respond. Duties Maintain and configure Service Cloud, Health Cloud and Digital Experience applications Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools. Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity Deployment of changes via existing DevOps framework Perform interrogation of various log sources to investigate issues Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users Develop and maintain documentation on processes and configuration Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.) Work within an Agile delivery methodology Troubleshooting API and integration issues with different applications e.g. Mulesoft. Development of meaningful event monitoring and alerting Knowledge transfer and training within the team Address each selection criteria. Essential criteria 1. More than 5 years experience within Salesforce eco-system. 2. Experience/Exposure with Salesforce Industries including Omni Studio 3. Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements. 4. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder 5. Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential. Desirable criteria 1. Platform Developer 1 Certification or Omnistudio Certification. 2. Exposure to HTML, CSS and JavaScript is added advantage 3. Work within an Agile delivery methodology.