Service Management Specialist – Configuration, Asset & Database Administration Full time, ongoing role Hybrid work environment with flexibility to balance weekly Geelong office based work with hybrid working Competitive annual salary, $129,979 plus super and benefits Help advance what’s possible Right now, we’re seeking a Service Management Specialist who will play their part in the shared purposes. Someone with the right skills and expertise, as well as attitude and openness to new ideas, that help advance positive outcomes for us, their colleagues, and themselves. Find out more about our shared purpose , and what drives every one of us. The opportunity An exciting opportunity exists to join the Service Management Office supporting TAC, WSV and our community of customers as a Service Management Lead – Configuration, Asset & Database Administration. The Service Transition Lead will form part of the IT Customer Experience Team playing a pivotal role in delivering best in class IT customer experience. About the Role Reporting into the IT Customer Experience Manager in the Service Management Office you will work closely with other Service Management Specialists across the other core ITIL Practices. The role will suit persons who are energetic, passionate about IT service management and driving IT customer experience. The successful applicant for this role will be employed by WSV but will work across both organisations. The recruitment process for the role will be run by TAC’s People & Culture team. A day in the life Plans the capture and management of CIs (configuration items) and related information. Agrees scope of configuration management processes and the CIs and related information to be controlled. Provides definitive and expert advice in their specialist area. Actively maintains recognised expert level knowledge in one or more identifiable specialisms Investigates enterprise data requirements where there is some complexity and ambiguity. Plans own data modelling and design activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives Devises and implements master data management processes for specific subsets of data. Work closely within the team of five and influence and lead with your specialist knowledge What you’ll need to succeed Previous experience in a similar role within a large, complex organisation Strong interpersonal, written and verbal skills, with the ability to develop working relationships with colleagues at various organisational levels. Experience in managing a complex plan of work and the ability to prioritise work, negotiate and influence stakeholders Ability to work with independently delivering outcomes within appropriate time, quality and budget constraints, while allowing time for unplanned assignments. Ability to adapt to changing priorities. Strong customer focus, communicating regularly with all stakeholders, understanding customer’s short-and long-term needs. Strong capability in developing, maintaining and maturing end to end asset and configuration management policies and procedures. Knowledge on available standards, methods, tools, applications and processes to make appropriate decisions across Configuration, Asset and Database Administration Demonstrated ability and knowledge in understanding data relationships mapped to customer and organisational requirements. Strong experience and knowledge on database administration Influence real change. Apply today Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Robert Lewis – IT Customer Experience Manager for a confidential discussion. Applications for this role will be accepted up until 11:55pm on 11:55pm on Tuesday 29th October 2024. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagementtac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP) Please note, temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply. Please reach out to your agency and they will submit an application on your behalf.