Due to growth we have a newly created role in our sales support admin team located Perth Metro within a leading Marketing & Merchandising Company. ABOUT US We are seeking a dedicated and detail-oriented Sales & Customer Service Support to join our team. The ideal candidate will be responsible for handling customer sales inquiries, providing accurate information regarding our marketing and merchandising products, and ensuring a high level of customer satisfaction. This role requires excellent interpersonal skills, strong attention to detail, and the ability to manage multiple tasks efficiently. Key Responsibilities: - Handle customer inquiries and provide accurate information regarding products and branding/company designs. - Assist customers with order processing and tracking. - Coordinate with staff for order fulfillment and dispatch. - Process payments and manage invoicing for customer orders. - Maintain and update customer records. - Resolve customer complaints and escalate issues when necessary. - Prepare quotes and proposals for customers as needed. - Perform general administrative tasks such as filing, data entry, and responding to emails. Qualifications: - Excellent interpersonal and customer service skills. - Strong attention to detail and accuracy in all tasks. - Proficient in Microsoft Office and basic computer applications. - Highly organized with the ability to multitask and prioritize workload. - Self-motivated, reliable, and capable of working independently. - Exhibit a professional attitude and a positive approach to problem-solving. - Strong work ethic and commitment to customer satisfaction. - Previous Sales Support exp either direct or over the phone or video. Working Conditions: - Flexibility in working hours and location WFH available may be necessary to accommodate individual and customer needs. - Must have full working rights. If you are passionate about providing exceptional sales and customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity.