About the role Provide professional and efficient Telecommunications services to both internal and external clients Contact staff as needed for emergency codes, on call arrangements and security assistance Operate switchboard systems such as Alcatel OmniVista, DECT phones, emergency phones Provide 24/7 service through working a rotational roster Perform routine clerical duties and training as necessary or as directed by the manager About you Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values: Manage all telecommunications procedures including emergency codes and maintain thorough knowledge of these procedures. Monitor communications equipment including Outlook, Fire Alarm mimic panel, Duress Alarm monitor and respond to activated alarms according to procedure. Provide initial fault resolution for telephones and pagers including issuing temporary hardware to replace faulty units and providing training if required. Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces. Ability to effectively use or quickly acquire ability to use Alcatel 4059, HBICS, EDIS, Amcom Messenger Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide. Benefits when working for us Rewarding career and development opportunities across a wide range of clinical and non-clinical areas Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance Flexible working arrangements and competitive salary rates with annual incremental increases Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED