Are you an experienced Freight Forwarding Customer Service Representative? Thrive off energetic leadership that is passionate about its people? Apply Are you passionate about customer service and have a background in freight forwarding or logistics? We’re seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team in Eagle Farm . Key Responsibilities : Act as the primary point of contact for customers, providing exceptional service and support. Manage customer inquiries related to freight shipments (Air, Sea, and Road), offering timely and accurate information. Coordinate with internal teams and external stakeholders to ensure smooth and efficient freight forwarding operations. Monitor shipments, provide updates to clients, and resolve any issues that arise. Prepare documentation related to shipments, ensuring compliance with international freight regulations. Build and maintain strong customer relationships to foster business growth. Mentor and guide junior staff, helping them develop skills and confidence in customer service and freight operations. Skills & Experience : Previous experience in a customer service role within the freight forwarding or logistics industry. Strong knowledge of international freight (Air & Sea) and local transport. Excellent communication and problem-solving skills. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with freight software or systems (CargoWise, EDI, or similar) is a plus. High attention to detail and accuracy in documentation. What’s On Offer : Generous remuneration package, commensurate with experience. Quarterly incentives and bonuses based on performance. Opportunity for career growth and development. Join a supportive and collaborative team in a leading freight forwarding business. Work in a convenient Eagle Farm location. Ongoing training and professional development opportunities. A positive, inclusive workplace culture focused on teamwork and success. If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you Apply now by submitting your resume and a cover letter outlining your experience in freight forwarding. Alternatively - Please contact Jimmy Stewart directly on, jstewartsynergyplacements.com.au or 0412457097