Medical Receptionist required at The Doctors Mulgrave Road Medical Centre The Doctors Mulgrave Road is recruiting a Full Time Medical Receptionist at busy clinic. Candidates with previous healthcare industry experience desirable. Experience in customer service, hospitality, reception or administration will also be highly regarded. Rostered Monday to Friday during clinic hours, 38 hours per week. Some flexibility required, with shifts covering mornings and afternoons. Duties include, but not limited to: Answering phones and professional correspondence Booking appointments on health-based software, assisting patients with enquiries and kiosk check in Meeting/greeting clientele in a friendly manner General cleaning and upkeep of practice areas, adhering to strict infection control guidelines, stocking of supplies Willingness to learn, be supervised and follow procedures Screening of presenting patients, in compliance with current infection control protocols Handling patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations Health record management - exporting and importing reports and other correspondence Liaising with Allied Health and other service providers such as specialists and aged care to assist with patient care management Understanding requirements of and liaising with Third Party stakeholders Providing administration support and assistance to our healthcare professionals Treatment room assistance to help nurses at times (i.e. sterilising, cleaning, stocking) Must also have: Exceptional customer service skills, polite manner and empathetic nature Enjoy a fast-paced team environment Able to remain calm under pressure and have a positive and enthusiastic disposition Demonstrate outstanding organisational and time management skills, ability to multi-task A commitment to on-the-job training, ongoing learning and professional development Attention to detail and take pride in their written and verbal communication skills Willing to take direction and work collaboratively as part of a team Intermediate computer skills and knowledge Ability to show empathy towards others and a general desire to assist patients, co-workers and professionals Current full QLD driver licence Australian citizenship or permanent residency essential To apply please send your CV with cover letter by email Only shortlisted applicants will be contacted