My People Solutions is seeking a highly organised, efficient, detail-oriented people person to join a professional and well-established small office, answering phones, organising meetings and diaries, managing team workflows & supporting a variety of team members with a variety of administration & customer tasks. The successful candidate will be responsible for answering incoming phone queries from existing & potential clients, screening & directing calls to the right specialists and assisting team members with a variety of administration support tasks. You need to have strong office & administration experience, exceptional customer services skills (both verbal and written), great problem-solving skills, time management & organisational skills, as well as the ability to build rapport with a range of stakeholders and remain calm in a fast-paced environment. Role & Responsibilities Manage all incoming calls to the office, logging origin, allocating to appropriate team member and answering general customer questions. Review, update and maintain CRM with information, ensuring timely communication and compliance and accurate and informative data entry and reporting. Screen calls, request further information, undertake follow up calls, arrange meetings and coordinate diaries. Work closely with the General Manager to identify issues and trends to indicate changing customer requirements. Support team members across a variety of areas with customer and administration tasks. Requirements Qualifications & Experience Exceptional & engaging interpersonal & communication skills (verbal and written) with a variety of stakeholders combined with strong record keeping, administration & organisation skills. Experience of working in a variety of office & administration environments where good practice governance & compliance, organisation & attention to detail are critical. Understanding of recruitment & onboarding processes as well as workforce planning, rostering & scheduling will be well regarded. Experienced in using Microsoft Office, CRMs, ATS, Scheduling & Workflow Management Tools. Enjoys problem solving and remains calm in rapidly evolving change environments. Have an abundance of common sense & patience Benefits Benefits Great salary available for the right candidate, full-time position office-based role Monday to Friday 9am to 5pm, additional hours and overtime available, inclusive & supportive team working in a modern office in Mulgrave VIC. Seeking a role with lots of variety where an abundance of life experience and your organisational & administration experience will be valued? Apply Now