Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear. The Opportunity We are looking for an experienced receptionist to join our Cochlear Care Centre in Geelong. Our Geelong centre delivers clinical assessment of candidates for suitability for implantable solutions, and support following surgery. This is a permanent opportunity for a part-time Medical Receptionist (3 days per week) to join our new Cochlear Care Centre in Geelong. The Medical Receptionist will be responsible for organising and coordinating office operations and procedures in order to ensure clinic effectiveness and efficiency. This role will often be patients’ first point of contact with the clinic, and play an integral part in forming positive relationships in the community. The Medical Receptionist is responsible for: Medical Reception Being the first point of contact for all customers within the clinic. Managing phone and email inquiries along with all appointment Scheduling Invoicing and Billing Processing payment for parts and services – EFTpos, NDIS, DVA and Medicare Spare Parts/Troubleshooting - Maintain stock at the CCC for both Hearing Australia clients and private patients as per CCC ‘Kanban’ system. In consultation with the Cochlear Care Centre Manager manage the exchange of parts at ‘switch on’ deemed unsuitable and check for completeness of orders of implant systems and remedy errors in supply. Provide and record/document device troubleshooting assistance to clients in person, over the phone and/or via email Provide spare parts where possible to keep patient ‘on air’ or advise of available support options from Hearing Australia or Cochlear. Liaise with audiologists regarding issues that require their expertise. Refer client to audiologist for any billable testing associated with troubleshooting. Ensure demo devices are charged. Education Support recipients in optimal use of their new equipment Support and facilitate programs run by the clinic to enhance recipient’s awareness and use of technology solutions as required Ensure device and technology knowledge is up to date and ensure best customer service including offering and guiding with our remote care tools Complete and attend training as required. Other Administrative Tasks Provide general administration support to the staff within the Geelong Centre, and for East Melbourne and South Eastern Cochlear Care Centre’s as needed You Bring Your Skills and Experience As we grow our operations, we are looking for people with highly specialised skills and capabilities who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate proficient knowledge and skills in the following essential areas: Experience Experience in preparation of reports Experience in process improvement Experience in a health care/ medical clinic setting Experience with Practice Management software/Medicare Billing Skills Computer skills including ability to operate computerized accounting, spreadsheet, and word processing Decision making and problem-solving skills Effective listening and verbal communication skills Effective written communication skills Effective time management skills Excellent interpersonal skills Must be able to work independently as well as a part of a team Details orientated In turn, you will have the unique opportunity be an integral part of shaping the new Cochlear Care Centre and contribute to process improvement initiatives. You will have the opportunity to further develop your technical and administrative skills, and progress to other roles within the clinic. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit www.cochlearcareers.com At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.