IT Services provider in Architecture and Design Industry, Great culture, values and an owner who genuinely cares. Offering standard working hours, CBD Company Insights: Join a team where you are supported and feel like part of a family, and not a cog in a machine. Bergin is a workplace where you will be respected and nurtured with a great team environment and lots of laughs Work with a boss who genuinely cares and takes the time to get to know you. Our client is not just any IT service provider; they specialise in supporting the Architecture and Design industry, offering you the ability to gain specialist skills and knowledge, particularly in supporting 3D drawing software (Building Information Management (BIM)). You will have the ability to use the general knowledge and skills you have built, whilst learning and developing specialist skills that will set you up with a strong career. They have a great friendly culture, with a low staff turnover and many staff have been with them for 5 years. This team loves what they do, and they feel empowered to learn and develop in areas they have interests and passions in. You will learn from great mentors whilst also being empowered to develop in areas you want to specialise in over time. Their support hours run from 8 am to 6 pm, so you will be able to work your 8 hours between these times as rostered, enabling you to maintain reasonable working hours and have the ability to work from home. As the office is located in the heart of the city near major train stations, so getting to work and there are lots of great places to eat About the Role: As a Level 3 (or a Level 2 quickly on their way to level 3) Support Engineer, you will play a crucial role in delivering advanced technical support and troubleshooting services to our clients. You will work with a dedicated group of clients and on specialist projects and upgrades. Over time you will become your clients primary contact and participating in regular client meetings with in-house Digital/BIM Manager and Company Directors, providing updates, understand their priorities, and advice on solutions to meet their current and future needs and objectives. Responsibilities: Provide expert-level support to clients, resolving complex technical issues escalated from Level 1 and Level 2 support teams via phone, email and ticketing system. Configure, deploy, maintain, and troubleshoot server infrastructure, ensuring optimal performance, security, and compliance Diagnose and troubleshoot network, hardware, and software problems, utilizing a systematic approach to identify root causes and implement effective solutions. Act as a subject matter expert in various technology domains, including but not limited to networking, virtualization, security, and cloud computing. Design and implement network solutions, including switches, routers, and firewalls. Manage and deploy project solutions, including hardware and software upgrades. Collaborate with in house teams and expert to design and implement advanced IT solutions tailored to meet client requirements. Develop and maintain documentation, including knowledge base articles, technical procedures, and best practices. Ensure compliance with service level agreements (SLAs) by delivering high-quality support within agreed-upon timeframes. Proactively identify opportunities for process improvements and contribute to the continuous enhancement of support operations. Stay up to date with industry trends, emerging technologies, and best practices to maintain a competitive edge and enhance technical expertise. About you: You will be someone who loves what they do but is looking for more; more responsibility, an increased ability to work on project and with a set group of clients providing higher level advice and working in partnership with them. in skills. You will be someone who has a thrist for knowledge and all things IT, proactively keeping yourself on top of the lastest technology and trends and proactively thinking of better ways to do things and solving problems for clients. Ideally you will have: Proven experience as a Level 2 or 3 Support Engineer or similar role in an MSP or IT services environment (3 years working experience) Enjoy working with people and have exceptional customer service skills with a strong focus on client satisfaction. Effective verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. Strong understanding of networking protocols and technologies, including TCP/IP, VLANs, VPNs, and routing protocols. Experience with network hardware, including switches, routers, and firewalls. Proven experience configuring, deploy, maintain, and troubleshoot servers Experience with virtualisation technologies, such as VMware or Hyper-V. Experience with Microsoft 365 management, including organisational level Exchange, SharePoint and OneDrive. Ability to work independently as well as collaboratively in a team environment. How to apply: Press the apply button and submit your resume. We will be reviewing resumes and contacting candidates over the coming 1 week, so please submit your interest asap. We look forward to receiving your interest. Next Steps: We will review resumes and contact candidates with the relevant skills and experience for a quick phone conversation to gain better insights into you, your skills and experience and your interest in the role. Following this we will short-list candidates for a 30 min online interview, and then will arrange final interviews with Bergin with the top short-listed candidates. Contact Us: If you have any questions, please email us at peoplebuildpx.com.au Build PX is HR solutions company that works with our clients to set them and their people up for success.