Reporting directly to the Field Services Manager, the Field Engineer is responsible for administering and supporting single & multi-domain environments with a large number of end-users. The Field Engineer is responsible for PC installations and seeing through end-to-end IT solutions as well as delivering solutions that are unique to our clients needs. This role will take you across Melbourne to support our clients IT needs. Key Responsibilities: Take primary responsibility for the on-site and remote delivery of ICT-managed services to selected clients, in consultation with Account Managers and Senior Engineers. Resolve technical issues: Diagnose and troubleshoot hardware, software, and network problems to provide technical support and ensure system functionality. Install and configure computer systems: Set up computer systems, networking devices and software applications, including operating systems, software updates, and network settings. Monitor system performance: Keep track of network devices and system performance, troubleshoot issues, and optimise system functionality. Maintain accurate documentation: Record and update system processes and procedures to ensure accurate documentation of all systems. Collaborate with IT teams: Work with other IT teams to address infrastructure issues, troubleshoot software applications, and provide hardware support. Provide a range of ICT-managed services to the company’s clients including server, network, user support, systems maintenance, and project work involving end-to-end IT solutions. Backup systems: Ensure system backups are conducted regularly to prevent data loss in case of system failure. Assist end-users: Provide clear explanations of technical issues to end-users who may not have technical expertise. Contribute to the delivery of projects on client sites with the Senior Engineers and Account Managers. Keep up to date with technology: Stay informed about the latest technologies and software applications to implement them when necessary. Ensure system security: Implement and maintain security protocols and software to protect company systems and data from unauthorized access and malicious attacks. Assist the Service Desk with Level 2 ICT support services to clients. Engage with third-party vendors as needed. Key Skills and Experience 3 years of relevant IT experience in administering and supporting multiple & single- domain environments Bachelor’s degree or Diploma in relevant IT is advantageous but not essential Expert in End-user computing (Desktop Troubleshooting in Domain Environments) Hands-on experience with Network devices including Routers and Switches Technical ability to resolve complex incidents within windows server environments High level of customer service and ability to comply with Service Management processes Strong knowledge of Windows Server, Backup Applications and VMware Good understanding of current technologies Demonstrated ability to work autonomously Sets and delivers a high standard of customer service and quality solutions Enjoy learning and continuing to develop your industry and product knowledge Solutions focused on proven stakeholder engagement Self-driven and highly motivated to achieve your objectives by understanding customer needs and providing the appropriate support Clear communication skills and mature approach to building relationships with internal and external stakeholders Valid Driver’s license and may require access to own reliable vehicle. If this sounds like you, we welcome your application We provide a supportive work environment that is flexible and respects work/life balance.