About the role The Mater at Home team is thrilled to offer an exciting opportunity for an experienced Senior Administration Officer to join us in either a part time (30.24 hours a week) or full time (38 hours a week) opportunity to cover maternity leave for 9 months. This role is based at Mater’s South Brisbane Campus . Salary range: $36.52 - $40.81 (MCA 3) per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 access to many staff benefits What you’ll be doing Your role as a team member, with a focus on medical administration will involve, but is not limited to, the following responsibilities: Handling Inquiries: Answer and direct incoming phone calls, emails, and inquiries in a timely and courteous manner. Reception Area Management: Keep our reception area not just tidy, but a welcoming oasis for all staff and visitors. Maintaining Confidentiality: Manage and maintain accurate files, records, and discussions with the utmost discretion, adhering to all administrative and financial policies. Administrative Support: Dive into tasks like data entry, referral management, client appointment bookings, customer service & ensuring everything is in its right place. Departmental Collaboration: Liaise effortlessly with various departments, fostering smooth communication and workflow. Senior Management Support: Offer indispensable support to our senior management, making sure their administrative needs are met with excellence. This role will directly report to the Mater at Home Business Support Lead and indirectly to the Director of Mater at Home. About you Previous administration experience working in a multi-disciplinary healthcare environment; Previous experience using health information systems; Confident (intermediate) user of the Microsoft Office suite, including Teams; Clear and empathic communicator with a passion for delivering exceptional customer service; High level literacy skills, excellent phone manner and ability to convey information accurately and effectively with discretion; Ability to critically analyse complex information, and problem solve using own initiative to deliver solutions, escalate appropriately to seek guidance and influence others; Strong attention to detail and highly organised, with the ability to balance conflicting demands and prioritise business requirements; A quick learner with the ability to prioritise and manage multiple systems, functions and processes; Ability to maintain composure when confronted with a challenging situation; Demonstrated ability to operate both autonomously and within a large in a multi-disciplinary team. Why join us? Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals. We are a leader in healthcare, education and research — and that’s because we employ exceptional people. MAKEYOURMATERMOVE Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay Access to package meal and entertainment expenses via salary packaging Access to leading education and professional development via Mater Education Access to our Employee Assistance Program and on-site pastoral care teams Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other Unlimited access to a multitude of discounted fitness facilities through Fitness Passport Access to on-site, discounted parking Discounted food and beverage at various campus cafés and coffee venues For more information specific to the role, please view the PD here – Position Description Senior Administration Officer NDIS Sept 2024.pdf For more information regarding the role, please contact Janelle Corbett on 07 3163 1760 or Geoffrey White on 3163 1766 . Please include a 1-page cover letter with your application outlining your interest and suitability to the role. Applications close on 15th of September 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies. Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered. Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates. For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage .