Benefits WFH 2-3 days per week Support your professional development - work in a global business On-the-job training and tools to succeed Birthdays are celebrated in the office Enjoy a day off for Cultural Awareness Day Career development opportunties The Company This company supports some of the worlds most recognizable brands, they have supported 300 million customers worldwide across 21 countries. Due to expansion they have an opening for a Customer Service professional to join their team at a site located in Auburn. The position will be well suited to a strong communicator and natural problem solver who is eager to provide solutions and grow their career. The Position Reporting to the Customer Service Lead, your duties will include: Respond promptly via phone and email to customer enquiries, communicating updates, delays or changes etc Request customer details and utilize portal for all updates and transaction history Manage queries and complaints to ensure mutual beneficial results Discuss policies and procedures with customers to ensure a clear comprehension Collaborate with various departments and share knowledge to achieve team goals and objectives Actively participate in discussions regarding improving business processes and procedures Comply with all regulations, both internal and external Work amogst a small team, contributing and providing support The Candidate To be considered, you must have worked in a similar position in a Call Centre/Contact Centre environment and display the following: Effective time management and prioritisation skills, balancing multiple task Clear and precise verbal and written communication Strong problem solving and investigating capability Competency in communicating effectively through a variety of platforms A professional, polite, and clear phone manner at all times Nobility, passion, and a strong willingness to learn System savvy with high attention to detail Take the chance now to maximise your professional potential in a company with global reach and a lively team culture. Experience a work environment where you will have the chance to enhance your customer service talents and participate in an energising team dynamic. Apply now and benefit from the many opportunities this job presents Alternatively, please contact Lauren Toledo on 03 9088 2279 for a confidential discussion.