Highly-regarded national financial services business, Parramatta location & WFH, modern offices, amazing training & career progression opportunities Are you passionate about providing exceptional customer service and making a real impact in people's lives? We are seeking dedicated Customer Care Consultants to join this dynamic Call Centre team located in state-of-the-art offices in Parramatta. This is a fantastic opportunity to be part of a supportive and positive work environment where you can grow and develop your career with a national financial services firm ABOUT THE ROLE We're seeking dedicated individuals for multiple permanent roles starting in October You'll work on-site located a short stroll from Parramatta station but can also enjoy the flexibility of working from home 3 days per week once the training period ends. Become part of a cohesive team that operates in a work environment unlike the conventional call centres Enjoy endless social activities and work perks while providing a unique and rewarding experience to customers SHIFTS There are two shift options detailed below. Please be prepared to select a preference: The base salary is $61,000 super with shift loading on top. This means you will earn between $66,000 - $71,000 super per annum. If you choose the rotational shift option your potential earnings will be higher. Option A - Rotational Shift Standard 37.5 hour week and 7.5 hour days Monday to Friday with a shift every second Saturday (in place of one midweek day) Shift times : 7:45-16:00, 8:15-16:30, 10:45-19:00, 12:00-20:15 18% shift loading on top of base salary Option B - Fixed Shift Standard 37.5 hour week and 7.5 hour days Monday to Friday 9.5% shift loading on top of base salary Shift time: starting from 8.30 am to 9 am DUTIES Manage a high volume of inbound calls Update and maintain databases Troubleshoot customer issues over the phone Deliver top class, timely customer service Handle challenging customer conversations with confidence BENEFITS 50% subsidy on Health Insurance 18 weeks parental leave Extensive training and career development opportunities An extra day off for Family & Friends Day Hybrid working arrangements for better work-life balance Health and wellbeing programs Recognition programs to celebrate your achievements In summary, we are seeking candidates with similar experience who can thrive both within a team and independently. Once you graduate from from the training programme you will have some flexibility to WFH 3 days per week This company is known for its incredible culture, and for taking fantastic care of its employees and is a brilliant name to have on your resume REQUIREMENTS The training period runs for 3 months and will be full-time in the office from 8.45 am to 5 pm You must be available to start on Monday 14th October 2024 You must not have any holiday in the 3 month training period You must undergo a police and background check Sydney based candidates only; this is an office based role HOW TO APPLY Lotus People are accredited candidate experts meaning we will respond to all applicants and value our applicant experience. If this sounds like the role for you, apply now for immediate consideration Lotus People is one of five accredited candidate experts with a candidate satisfaction score of 97% over three years. We will get back to every applicant and ensure that you have a positive experience with us.