VicRoads RLS, founded in August 2022 by a consortium of Aware Super, Australian Retirement Trust, Macquarie Asset Management, and the Victorian State Government, operates under a long term concession deed issued by the State Government. This strategic 40-year partnership is transforming VicRoads RLS into a more commercial, customer-centric, product led and digitally advanced organisation. Our purpose to ‘make services seamless and support safer networks for our communities’ drives our commitment to ensuring our customers get what they need, when they need it. Our organisational values steer our actions, decisions and behaviours as we progress on our path of transformation. We work collaboratively with the Victorian State Government to ensure we fulfil regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety About the opportunity: Join VicRoads as we embark on a bold transformation to launch innovative products and services for the people of Victoria. We’re seeking a visionary Experience Design Director to elevate our design function and drive customer-centric innovation. This role offers the unique opportunity to lead a newly established team and shape the future of experience design at VicRoads. As we navigate a complex, multi-year transformation, you'll need to thrive in an often ambiguous environment and be equipped with a positive, solution-oriented mindset. As the Experience Design Director, you will foster a dynamic team culture to build and enhance our design capabilities, driving impactful outcomes for our digital products and services. If you’re passionate about leading change and creating exceptional experiences, read on What You’ll Do: As the Experience Design Director, you’ll lead a team of UX, UI, CX and Service Designers, steering strategic direction and ensuring alignment with both customer needs and business objectives. Your hands-on approach will see you: Craft & Execute Strategy : Develop and implement experience design strategies that not only meet business goals but also resonate with users. Lead with Insight: Oversee user research initiatives to gain deep insights into customer behaviour and pain points, fuelling continuous improvement and data-driven design decisions. Inspire & Coach: Foster a supportive environment, mentoring your team of design professionals to achieve their best, breaking down barriers, and enhancing capabilities to deliver exceptional experiences across the entire product lifecycle. What you will bring: 10 years in human-centered design , with a proven track record in leadership and impactful design delivery. Communication: A charismatic communicator with the ability to transform complex concepts into compelling narratives, and a pro at collaborating within cross-functional teams. Passion for Design: A deep commitment to creating exceptional user experiences and a drive to push the boundaries of design excellence. Communication: A charismatic communicator with the ability to transform complex concepts into compelling narratives, and a pro at collaborating within cross-functional teams. Change: The ideal candidate will have significant experience working in organisations that are undergoing major transformational changes Why Work With Us? Be a key player in fostering a culture of customer-centricity within our organisation. Drive meaningful change that not only impacts our services but also the Victorian community. Help create a safe, engaging, and values-driven work environment that attracts top talent. Ready to apply? Join us in making a real difference If you're ready to take your career to the next level and drive exceptional experiences for our community, we want to hear from you For a copy of the position description please email the Talent Acquisition team at talentacquisitionvicroads.com.au Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment will impact your eligibility for employment in this position with VicRoads. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note : This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment may impact your eligibility for employment in this position with Vic Roads. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.