ABOUT THE COMPANY Our client is a global organisation with offices strategically located across Australia. The office is new, a modern set-up with an open plan. ABOUT THE ROLE As a Customer Service Manager, you'll be at the forefront, leading a team of 5. Your role will be hands-on, guiding and mentoring your team to meet client expectations. You'll be the linchpin, connecting operations, transport, accounts, and agency networks to ensure customer satisfaction and issue resolution. DUTIES • Train, mentor and guide a team of 5 Customer Service staff • Ensure clients are serviced and maintained per agreements, KPI's and SOP's. • Provide daily status reports and troubleshoot potential issues with clients • Work closely with internal stakeholders to ensure minimal delays • Maintain and service a portfolio of accounts with critical clients SKILLS AND EXPERIENCE • Previous experience managing a Customer Service team within the freight forwarding industry • Strong CW1 report management skills • Actively contribute to planning and review sessions for key clients • Ensure strong SOP and compliance measures are up-to-date and accurate • Strong commercial outlook to assist with new client implementation COMPANY CULTURE Our company culture is vibrant and energetic, with a strong professional mindset and robust internal structures. The commercial team is a cohesive unit full of energy and enthusiasm for their work. We're looking for individuals who can bring their upbeat personality to fit right in with the team. BENEFITS • Lead and mentor a team • Career progression opportunities for motivated individuals • Modern, dynamic office set-up To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Andrew Bennett on 0409 137 399