Opportunity to join a mission-focused NFP organisation that supports Australians seeking access to abortion, and contraceptive care About us: Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception. We work to give people reproductive choices. MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support. The role: We are looking for a casual Administration Assistant to join our Gold Coast and Telehealth Clinic. Position Title: Administration Assistant Department: MSI Gold Coast and Telehealth Clinic Location: MSI Gold Coast and Telehealth Clinic Reports to: Nurse Unit Manager Hours per week: Casual Your purpose to provide safe, high-quality client-centred care in our clinics. Working within a team of highly experienced sexual health nurses, you will work together to meet to goals and unique needs of our clients. You will provide education and clinical care as well as assisting in managing plans of care on ongoing support to our clients after discharge. Your Responsibilities - Virtual Health Support our clients through their medical termination through ensuring that all aspects of obtaining their MS 2-Step Medication, this consists of the following steps: Preparing scripts, discharge letter and contents for the MS 2-Step package, ensuring patient consent has been obtained at this initial stage; Instructing the pharmacy of the client’s medication request; Tracking delivery for client’s receiving MS-2 Step medication from pharmacy to home address, liaising with clients, external providers and clinicians as required throughout this process. Respond to general requests for medical certificates for our telehealth clients Ensure all aspects of billing covered, allocating the funds to the relevant cost centre Work to ensure all Medicare rebating has been carried out; Send required follow up- letters to clients Liaise with external radiologists to ensure relevant ultrasounds have been obtained Ad-hoc checking of telehealth appointment details Occasional general administrative support for the telehealth team. Your Responsibilities - External Vasectomy Services Assist with any external vasectomy billing enquiries. Conduct manual Billing and Medicare claiming for External Vasectomy Day Hospital and Medical Clinics Auditing lists to ensure external staff are adhering to billing and medical record requirements Liaise with external providers to ensure adherence to EVC processes Monthly Invoice Report Review Assist with list management for 24 external clinics/day hospitals What we need A pro-choice advocate Excellent written and spoken communications skills Strong computer data entry skills Proficiency in office 365 and general computer skills Effective time management and prioritisation skills Exception written and verbal communication Ability to work independently, whilst effectively communicating with a range of clinicians, other medical services, pharmacy staff and clients A friendly and non-judgemental demeanour Knowledge of CareRight patient management system or other general patient management systems Adaptability Customer Service Teamwork and Collaboration The ability to prioritise in an ever-changing environment and escalate when required A proactive attitude regarding process management and assisting the team with workload and tasks. Benefits of working at MSI Australia We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits: Generous salary packaging options up to $9,010 $2,650 meals and entertainment, Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance, Family friendly and flexible working arrangements, Up to 12 weeks company paid parental leave, Employee Assistance Program, Discounted clinical services for you and your immediate family members. Employment Requirement: Provision of two professional referees, Be prepared to undergo a National Police Check, prior to commencement, Be prepared to undergo an International Vetting Check, prior to commencement, Evidence of current COVID-19 vaccinations and declaration of full immunisation history, Evidence of current working rights in Australia. Position enquiries: For further information regarding this position, please contact: recruitmentmsiaustralia.org.au Application Support: Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ people. Should you require any support with this application, please contact: recruitmentmsiaustralia.org.au