About This Opportunity We are seeking a motivated, energetic and organised Student and Academic Administration Officer in the School of Communication and Arts to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. Reporting to the Senior Student Administration Support Officer, the role is responsible for delivering a wide range of administrative processes in support of team/office outcomes. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems. This position is an internal opportunity for current UQ Staff members. Key responsibilities will include, but are not limited to: Core Student Administration Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines, and relevant legislation. Process applications and documentation for students in relation to admission, progression, assessment, examinations, class-sign on, study abroad and incoming exchange, course enrolment, surveillance, integrity, honours and other student administration tasks. Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation. General Provide secretarial support at meetings, committees and working parties as required. Other duties as reasonably directed. This is a full-time, fixed-term position until 30 May 2025 at HEW Level 5. About You An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training. A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge. High level of attention to detail and accuracy in written, oral and interpersonal communication with demonstrated ability to establish priorities and meet deadlines. Ability to exercise initiative and judgment and to work independently and collaboratively within the team and across other organisational units. A strong orientation to the provision of a high level of customer service. An empathy with and ability to communicate with students, including those from diverse cultural backgrounds. Knowledge of University student computer systems and packages or the ability to rapidly gain knowledge of the systems e.g. Microsoft office, SI-net, Business Objects, Course & Program management systems, eLearning systems, online application systems, InPlace and the use of CRM systems would be desirable. The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, etc. Questions? For more information about this opportunity, please contact Sharon Crossman via email s.crossmanuq.edu.au . For application queries, please contact the Talent Acquisition team via our new email address, talentuq.edu.au , stating the job requisition ID in the subject line. Want to Apply? All applicants must upload the following documents in order for your application to be considered: Resume Cover letter addressing the ‘About You’ section Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talentuq.edu.au for accessibility support or adjustments. Applications close Sunday, 8 September 2024 at 11.00pm AEST (R-42592). LI-DNI