About the Organisation The Derbarl Yerrigan Health Service Aboriginal Corporation (DYHS) was established in 1974 and is the largest Aboriginal community-controlled health service provider in Western Australia, providing care to over 20,000 Aboriginal patients across four clinics in East Perth, Mirrabooka, Maddington and Midland. Our staff enable the delivery of culturally responsive primary health services, focusing on prevention, early intervention, comprehensive care and care coordination including chronic disease management. About the Benefits A competitive salary commensurate with relevant qualifications, skills and experience is on offer for the right candidate. Other entitlements include: Salary packaging up to $15,900 Study leave Employee Assistance Program 12 days of personal leave per year NAIDOC Day holiday Personalized professional development opportunities About the Role The Admin Support worker – Paediatrics, Child & Maternal Health role is to provide high quality and transparent administrative support to all members of the Paediatric and Child Maternal health team. The role involves client facing and non-client facing work to support the teams in providing high quality care to families in line with Derbarl’s Paediatric Model of Care and Derbarl’s Values. This position will be on a Maximum term contract of 1 year from start date (with possibility of extension). Key Responsibilities Primary Objective: The Admin Support worker – Paediatrics, Child & Maternal Health role is to provide high quality and transparent administrative support to all members of the Paediatric and Child Maternal Health team, ensuring efficient operation and the delivery of exceptional care to patients. 1. Administration Support: Serve as the primary point of contact for administrative enquiries and support for the Paediatric and Child Health Maternal team. Manage schedules, appointments and meetings using Communicare medical record system to ensure effective time management and coordination among team members. Monitor missed calls on the central line and return them where appropriate or ensure the messages get passed to the appropriate key worker. 2. Communication Coordination: Facilitate clear and efficient communication within the team. Prepare and disseminate correspondence for example, sending appointment letters to families notifying them of upcoming appointments, memos, reports, and presentations to ensure that all team members have access to necessary information. 3. Record Keeping and Data Management: Maintain comprehensive and accurate records of patient care, treatments and procedures. Manage databases and filing systems including uploading documents onto the medical software program Communicare for review and distribution to health professionals and to send the appropriate correspondence to guardians ensuring confidentiality and compliance with healthcare regulations at all times. 4. Financial and Resource Management 5. Team Collaboration and Support 6. Professional Development 7. Customer Service 8. Teamwork and Communication 9. Risk Minimisation 10. Stakeholder Management 11. Teamwork 12. Communication 13. Quality and Risk 14. Occupational Health and Safety 15. Other Duties: Carry out other duties as required by Line Manager. Provide cultural guidance to team members where appropriate. Selection Criteria Essential: Aboriginal and/or Torres Strait Islander pursuant to Section 50D of the Equal Opportunity Act. Highly developed verbal and written communication skills, including an ability to communicate effectively and sensitively with Aboriginal people. Proven experience in administrative roles preferably within healthcare settings. Demonstrated ability to manage and maintain strict confidentiality and security of records and information at all times. Strong attention to detail and timely action on tasks. Proficiency in medical software, databases and MS Office software packages specifically MS Word, Outlook, Excel and Power Point. Ability to take minutes in a formal meeting environment. Ability to work with minimum supervision to meet deadlines and daily work commitments. Current WA Driver’s license and satisfactory Police Clearance. Current Working with Children check. Desirable: One (1) year experience working in an admin support role for a service with a high volume of Aboriginal clients. Certificate III in Business Administration or equivalent. Knowledge and understanding of the holistic and family centered approach to Paediatric health service provision. A high level of expertise in the use of Communicare from an admin access level. A copy of the full Job Description can be obtained by contacting People Services Team on 1300 420 272 or workdyhs.org.au How to Apply: Please apply through SEEK, applications must include: - Current Resume including current contact details; and - Cover letter addressing the selection criteria (2 pages maximum) outlining your suitability for the role. Derbarl Yerrigan Health Service Aboriginal Corporation is an equal opportunity institution, providing educational and employment opportunities without regard to race, colour, gender, age, or disability. Derbarl Yerrigan Health Service reserves the right to contact the current or most recent employer and evaluate past employment records of applicants selected for interview. The organisation reserves the right to re-advertise the position or to delay final selection if it is deemed that applicants for the position do not constitute an adequate applicant pool. Derbarl Yerrigan Health Service Aboriginal Corporation is committed to a smoke free environment across all buildings, grounds and vehicles.