About This Opportunity We are seeking a motivated and organised Student Administration Officer in the Faculty of Humanities, Arts and Social Sciences Student Administration Office to provide high quality customer service through the delivery of friendly, helpful, accurate and informative advice and services to students and to professional and academic staff. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems. Key responsibilities will include, but are not limited to: Core Student Administration Provide timely and accurate information to students, staff and other stakeholders within the University’s policies and procedures framework, guidelines and relevant legislation. Process applications and documentation for students in relation to credit, progression, study abroad, course enrolment, surveillance, and other student administration tasks. Other duties as reasonably directed. This is a full-time, fixed-term position until 17 January 2025 at HEW Level 5. About You An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training. A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge. Demonstrated ability to establish priorities and meet deadlines. High level written, oral and interpersonal communication skills. The ability to work collaboratively and effectively within the team and across other organisational units. A strong orientation to the provision of a high level of customer service. An empathy with and ability to communicate with students, including those from diverse cultural backgrounds. Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded. Knowledge of University student computer systems and packages e.g. Microsoft Office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable. The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, AHPRA registration, mandatory immunisations, first aid and/or CPR certification, blue card check, etc. Questions? For more information about this opportunity, please contact Darren Lloyd via email darren.lloyduq.edu.au . For application queries, please contact the Talent Acquisition team via our new email address, talentuq.edu.au , stating the job requisition ID in the subject line. Want to Apply? All applicants must upload the following documents in order for your application to be considered: Resume C over letter addressing the ‘About You’ section Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talentuq.edu.au for accessibility support or adjustments. Applications close Thursday, 12 September 2024 at 11.00pm AEST (R-42484). LI-DNI