VDI Australia Group of Companies have been the sole national distributor for Yutong buses since 2018, specialising in distributing Yutong buses and luxury coaches to a wide range of businesses and industries across Australia. At the forefront of the industries transition to zero emission buses, we are incredibly proud of, and passionate about the extension range of vehicles we offer. Despite rapid growth during this period, we remain an Australian owned and family operated with branches now located in Brisbane, Melbourne, Sydney, Perth, and Cairns. Due to this growth, we have an opportunity for a suitably experienced Service and Warranty Administrator to join our Service and Warranty team on a permanent basis. Ideally, you will possess experience using Pentana systems within the automotive sector or similar. The role will answer to the NSW Aftersales & Warranty Manager and is based in our Sydney branch in Prestons. Some of the main duties of the role are – Front & back counter role. Vehicle reception, walk around and customer consultations. Compiling, completing warranty claims & maintaining legible records. Maintaining and inputting warranty claims through DMS (EraPower). Maintaining storage of warranty part returns. Manage the workshop calendar. Open new vehicle repair orders, raise associated purchase orders & ordering required parts from the parts department. Repair order costing. Receipt supplier invoices. Provide updates on the status of new vehicle builds to the sales team. Ensure customer entities, vehicle ownership are accurate and up to date. We are looking for someone who – Has experience with service and warranty procedures Wants to join an exciting organisation, filled with highly dedicated people Has experience using Pentana systems in the automotive or a similar sector using Pentana. Is goal and target driven, with a keen sense of urgency Has exceptional people and customer service skills Has excellent time management, organisational and communication skills Can work autonomously and methodically as part of a larger team with a positive approach Possesses a high attention to detail and the ability to adhere to systems Has the capacity to build & maintain good working relationships with staff and managers across the VDI network. Has an excellent knowledge of the Microsoft Office suite VDI Australia is an equal opportunity Company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website - www.vdiaustralia.com.au If this is something that you may be interested in apply now