Interact with the company's largest customers, learn from some of the best in the industry and work close to home at Burpengary Join an established team who have deep technical knowledge, allowing you to learn from some of the best in their industry. You will also have the opportunity to interact with some of the organisation’s largest customers. Located in Burpengary, you can also drive to work with hours being Monday to Thursday 7:00am to 3:30pm and a finish at 2:00pm on Fridays. The Position The Internal Sales Representative is responsible for maintaining strong relationships with existing customers, managing incoming inquiries, processing orders, and providing exceptional customer service. Responsibilities Responding to any incoming customer inquiries whether that is on the phone or email. Processing sales orders and ensuring that are fulfilled on time. Providing excellent customer service skills with existing customers to ensure repeat business and customer loyalty. Identify opportunities to upsell and cross-sell products which may benefit customer. Ensuring all communication is recorded in the ProStix software. Experience Required Prior experience in an internal sales/customer service role for a timber wholesaler or manufacturer. Worked with a broad product range with varying technical specifications. Proficiency in using company software (such as ProStix) to process orders. The Company Our client Timbeck is a leading timber manufacturer specialising in the coating and machining of Western Red Cedar and a variety of native Australian timbers. Their clients are from across various industries, including construction, landscaping, and design. Their commitment to craftsmanship and innovation has established them as a trusted partner in the timber industry. What’s On Offer Opportunity to work with a respected leader in the timber industry. Supportive team environment with opportunities for professional growth and development into new roles or responsibilities. Competitive salary and benefits package. Work hours of Monday to Thursday 7:00am to 3:30pm, Friday 7:00am to 2:00pm. Located at Burpengary, close to home so you can drive to work