Introduction BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey. We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits: Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it. Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal Description About the role: We are seeking an experienced and highly motivated Customer Service/ Scheduling Officer to join our BallyCara Home Care Team located in Bundoora. Our Home Care Team provides services to our older community, 65 to assist them in continuing to live in their own homes with dignity and care. Reporting to the Service Scheduling Coordinator, the Customer Service/ Scheduling Officer is a vital member of our workforce team, responsible for creating efficient and effective Support Worker schedules/rosters to ensure seamless operations. The ideal candidate will have excellent organisational skills and attention to detail, and have the ability to balance employee availability, business demands, and compliance requirements. The role demands adaptability, quick decision-making, and excellent communication to handle real-time adjustments and unforeseen challenges. The successful candidate will have exceptional customer service skills and a can-do attitude, who is able to manage a high-volume workflow, multitask between phones, emails and scheduling. Your commitment to quality service enables our valued clients to live safely and independently in their own home. If you thrive in a high-energy setting, possess exceptional problem-solving abilities, and are adept at juggling multiple priorities, this is an exciting opportunity to contribute to the success of our dynamic workplace. Skills And Experiences To be successful you will have: Minimum 2 - 3 years' experience in a rostering or scheduling role and/or a minimum of Certificate III in Administration fields, or qualification at Diploma level in Human Services or Business will be highly regarded Demonstrated customer service experience (preferably telephone-based) Understanding and knowledge of the Social, Community, Home Care and Disability Services Award will be highly regarded Experience working with rostering/ scheduling software (Lumary / Skedulo will be highly regarded) Optimal time management and organisational skills Ability to respond to multiple departments' priorities. Identify opportunities for improved efficiencies in scheduling Effective interpersonal and negotiation skills Ability to prioritise and work to deadlines Advanced administration skills and computer literacy Kind, positive and compassionate Insightful, using emotional intelligence Demonstrates initiative Be willing to obtain a National Police Certificate through BallyCara Apply Now Become a valuable member of the Ballycara team and open doors to exciting career opportunities by submitting your application on SEEK now We appreciate the interest of all applicants, and while we thank everyone for their submissions, only those who are successful will be contacted for an interview.