The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer Administration Officer Join our team as a Administration Officer in Sedgwick's Repair Solutions division. In this crucial role, you will support our clients and their customers in their time of need by engaging of one of partner builders to complete a site assessment and building make safe, before obtaining specialist reports and coordinating property repairs. You will deliver an excellent customer experience by facilitating smooth operations through effective communication with customers, clients, and service providers via telephone, email, and various claims management platforms. This role can be performed from either, Wollongong, Sydney, Brisbane, Ballarat or Perth office. What are my accountabilities? - Perform service delivery tasks and maintain case systems and databases in accordance with agreed SLA's or management requirements. - Maintain excellent Client/Supplier/Customer relationships through excellent written and verbal communication. - Record time in accordance with Sedgwick's Time & Cost Recording Policy. - Prepare and issue invoices as per Sedgwick's billing requirement. - Manage agreements and relationships with internal and external stakeholders to ensure that service delivery requirements are met. - Process payment requests received from external providers ensuring costs charged are in accordance with any agreed rates or is reasonable for the service(s) provided. About you : - Previous office experience in insurance claims or construction. - Advanced skills in the use of Microsoft Word and Excel such as PivotTables & complex formulas. - Excellent written and verbal communication skills. - Excellent organisational and administrative abilities, with attention to detail. - Proficiency in documentation management and record-keeping. - Client-focused mentality, with a strong commitment to providing exceptional service. Caring Counts Caring is at the heart of everything we do, and we demonstrate this at Sedgwick by living our five core values: Empathy, Accountability, Inclusion, Collaboration and Growth. Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application. Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV Why Sedgwick? Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times. With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for Some of the Benefits of working with us are: - Hybrid working arrangement. LI-Hybrid - Professional Development through Sedgwick Australia University - 0.5 % on top of Superannuation Guarantee - Domestic and International Career Pathways - Employee Resource Groups Sedgwick is an Equal Opportunity Employer. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Taking care of people is at the heart of everything we do. Caring counts Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?vywxedjBGSfA)