Directorate: Corporate & Community Team: Library & Community Services Employment Status: Permanent Employment Arrangement: Full time, 35 per week with access to Council’s flexible working arrangements. Remuneration Range: Grade 15 (salary range $87,578.40 to $100,738.00), dependent upon experience, plus 11.5 % Superannuation. Council Overview Strathfield Council (Council) is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036. About the Role Strathfield Council is seeking an engaged Customer Service Team Leader to join our Library & Community Services team on a permanent, full-time basis. The purpose of this role is to effectively lead the Library Customer Service team in the delivery of a positive customer experience which meets service standards. This is to be achieved through ongoing coordination, development and mentoring of staff. This position looks for continual improvement opportunities to enhance customer experience, looking to industry trends, best practice and their own knowledge. This position will lead and participate in the development, implementation and evaluation of policies, procedures, services and resources. For more details regarding the specific challenges and accountabilities of this position, please see the attached PD below. Selection Criteria The successful candidate will possess the following: Completion of recognised degree in Library and Information Studies (eligible for professional membership of the Australian Library and Information Association) or equivalent Demonstrated strong customer focus, with ability to respond promptly and courteously to a diverse community and have a good knowledge of library services, products and collections Demonstrated experience in customer service in public libraries, including circulation desk duties, administrations tasks, statistical reporting. Proven ability to analyse information to produce meaningful reports, policies and submissions for sound decision making Highly developed communication and interpersonal skills communication including cultural awareness Highly developed skills in time management, negotiation and conflict resolution Proven ability to develop and lead a cohesive and performing team, training and mentoring team members Current NSW Class C Driver Licence A current Office of the Children’s Guardian - Working with Children Check number or willingness to obtain. Position Description To review this position description for this role, please click here . Staff Benefits To see the benefits available for staff, please click here . To Apply Applicants can apply through our online application process: 1. Please fill out your details, review and answer our designated questions below. 2. Attach any relevant documentation on the next page before concluding your application. Please have the following documentation (preferably in PDF format) ready to upload prior to commencing your application Cover letter Up to date CV/Resume Driver licence Any relevant qualifications (qualifications scanned together in 1 document) If you have any questions about the role, please contact our Chief Librarian, Jack Britton on 02 9748 9685 or via jack.brittonstrathfield.nsw.gov.au Applications Close at 11:59pm, Wednesday 11 September 2024. Strathfield Council is an EEO employer. We are an inclusive employer and encourage applications from people from diverse groups, including, but not limited to Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, young people, older workers, people with disabilities, LGBTQIA and other minority groups