Job description Job description: The key focus of the role would be to ensure projects align to the ITIL service management framework by aligning to our Service Design framework. Designing ITSM processes with ITIL v3/v4 certification. Experience in Agile Delivery and in depth understanding of technical project delivery. Hands on working knowledge of Agile methodologies, ideally Scrum. Excellent analytical skills including proven experience in analysing and interpreting Service Design failures, preparing, and presenting analysis and reports , dealing with challenges creatively and achieving business-focused solutions Commercial acumen and business understanding Excellent communication skills, flexibility, team focus and dedication to customer service. Minimum 4 years’ experience in Service Design and Transition. Experience in working on complex pieces of work / programs / transformations for business-critical systems at the enterprise level (especially involving a move to cloud focused environments) Relevant experience in IT Service Management working in a complex IT enterprise environment which includes offshore, outsourced IT engagements (ITIL v3 or v4 Certification) Extensive experience working in an operational or service delivery team within a managed services organisation Experience of delivering service within a multi-team, complex business environment Significant experience with leading stakeholder engagement with ability to provide subject matter expertise Significant experience of working within a multi-vendor environment and complex infrastructure