About the Role The Digital Content Designer monitors, fulfils and manages web requests in a timely manner to best-practice digital standards. They ensure content is fit-for-purpose on a range of channels and is written in Plain English to ensure simple, intuitive digital experiences. Excellent customer service, internal stakeholder management, collaboration and content management skills are critical to the success of this role. This role is fixed-term until the end of 2024, with a view to go permanent in 2025. Key Accountabilities • Monitor and manage the BAU workflow through the team’s Jira ticketing system and Digital Experience inbox • Respond to and fulfil website update requests on the Sitefinity Content Management System (CMS) • Rewrite and re-purpose content to suit online readers and digital channels following appropriate guidelines • Continually optimise and review website content and interactive tools to ensure they meet brand, style and digital best-practice • Regularly review website content, structure, and functionality to ensure web content is accurate, consistent, current and relevant • Regularly meet with internal stakeholders to report on content and maintain the currency and accuracy of content • Assist the team with user research such as interviews, observation studies, usability testing and data analytics • Assist in the development of content management guidelines and socialise these with our business stakeholders Desired Skills and Experience Essential Attributes • Degree qualified in a relevant discipline or demonstrated experience in content design and writing or web administration with a content quality focus. • Excellent time management, prioritisation and organisational skills • Proficient in writing in Plain English • Internal stakeholder management and relationship building experience • Experience in web content management or willingness and curiosity to learn • Working knowledge of HTML and its applications in a content management system • Previous experience with sourcing, writing and developing digital content • Content editing and managing revision rounds and migration • Ability to understand and contribute to functional requirements and translate them into technical design • Understanding W3C Standards for web content design, Web Content Accessibility Guidelines (WCAG 2.0) and inclusive design • Ability to apply data to continuously improve online content To apply for the role, please submit your CV and Cover Letter by COB 18 September 2024. For more information, email recruitmentracp.edu.au