About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally. Our dedication to our clients is what sets us apart. We build lasting relationships and share our expertise to help them make confident, informed decisions. You can find more information about us here: www.cullenjewellery.com. About the position: At Cullen Jewellery, we pride ourselves on crafting bespoke jewellery that tells a story. As a leader in the luxury jewellery market, we are committed to delivering exceptional quality and an unparalleled client experience. We're seeking a talented Custom Design Specialist to join our dynamic production team and help bring our clients' dream designs to life. The Custom Design Specialist will provide the link between our clients, showroom teams, and production team, ensuring that every custom jewellery piece is crafted to perfection. If you're passionate about creating jewellery and thrive in a client-centric environment where attention to detail and client satisfaction are paramount, we want to hear from you Key Responsibilities include: Be the go-to expert for custom design requests from clients and the sales team, ensuring every piece meets our high standards of craftsmanship. Liaise directly with clients, guiding them through the design process and making sure their vision is perfectly realised. Collaborate closely with the sales and production teams to ensure smooth communication and timely delivery of custom pieces. Provide exceptional client experiences, leveraging your client relationship skills to ensure a seamless custom design process. Ensure that all custom designs adhere to the highest quality standards and align with company guidelines. Support the production team with various tasks and contribute to the overall success of our operations. What you'll bring to the role: Demonstrated experience in client-facing roles, ideally in jewellery or luxury goods. Excellent communication, attention to detail, and a passion for delivering outstanding client experiences. A collaborative team player with a proactive attitude and a willingness to learn. Experience with tools like Front, Trello, or other sales/project management software. Basic knowledge of design principles and ability to understand and communicate design concepts effectively. Strong problem-solving skills, with the ability to address and resolve client concerns and issues promptly. Why Join Us: In addition to a competitive remuneration package, and the ability to work in a beautiful office in the heart of Kew, we offer all our team members with a range of benefits including: Be part of a rapidly growing company with opportunities for career advancement. A supportive and collaborative work environment where your contributions are valued. An Employee Assistance Program for you and a family member to utilise. Generous staff and family / friend discounts. Team events and initiatives included as part of our wellbeing program. Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name. If you're ready to make your mark in the world of luxury jewellery and take your career to the next level, apply now with your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. Agencies, thanks for thinking of us - but we have this one covered