About Repurpose It Repurpose It exists to make premium quality repurposed materials accessible to everyone. Our mission is to eliminate waste and pollution through closed loop resource recovery and we believe that closed loop waste systems are essential if we are to preserve our resources for the next generations. We recover resources and give them new life via Construction and Demolition, Excavation and Drilling, Road and Rail, Infrastructure Projects, Local Councils, Food and Organics, Construction and Landscaping materials. By partnering with the public and private sectors, our best practice technologies connect waste disposal to materials supply to ensure we deliver a truly closed loop solution to our clients. We invest in technology to dramatically reduce greenhouse gases and environmental degradation to protect the planet for future generations. About the Role Reporting into the Head of Customer Experience, the Customer Service Manager is responsible for overseeing our customer service and weighbridge teams, ensuring that customer's receive excellent customer service, and the teams are supported. Please note, this role is based at Epping but requires weekly travel to our sites in Hallam and Montrose. The responsibilities of the role are varied; however, the main responsibilities are: Identifying opportunities for improvement in the customer service area Reporting on data analytics and customer feedback to gain insights into customer behaviour and improve service Monitoring and reporting on customer service metrics Resolving customer issues and complaints effectively and efficiently Aligning customer service operations with our customer service strategy Providing day-to-day support to team members Providing performance feedback and conduct annual reviews About you The following skills and qualifications are required for this role: Proven experience in leading and motivating a customer service team in a fast-paced environment A strong understanding of customer service operations and best practices Excellent communication and negotiation skills An adaptable and agile approach to work Current Australian Driver's License Unlimited working rights in Australia Why Repurpose It? Here at Repurpose It we genuinely live by our values of integrity, future-focused, sustainability and care & protect. We apply these to the environment, our community, and our people. Working at Repurpose It not only offers great rewards in terms of salary and benefits, but also in terms of career progression through our Working With Purpose review program, our Future Leaders program, ongoing career development courses, and the opportunity for growth and promotion. We also have an employee perks platform where employees can access discounts from a range of retailers and service providers, a generous employee referral program, a staff reward and recognition program, and the opportunity to get involved with a range of volunteering initiatives We provide support with counselling, financial and nutritional coaching, and indigenous cultural counselling through our Employee Assistance Program. And finally, no more having to decide what to wear and spend money on work clothes, as we provide full uniform and PPE All of this is provided with a fun, supportive, and caring culture and an organisation that is leading the way in creating a better planet. How to Apply If this sounds like you and you’d like to join our team, then we’d love to hear from you To submit your application for the role, please hit the ‘Apply’ button and submit your cover letter and CV, addressing it to Beth Gee - Talent Acquisition Lead. For any questions please contact beth.geerepurposeit.com.au or on 0493 892 261. By applying for this role, you agree to Repurpose It storing your application in our Applicant Tracking System and we may reach out to you if another role becomes available that you may be suited to. All final applicants for this position will be asked to consent to a criminal record check (police check). Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits in line with organisational policy. Repurpose It is committed to an inclusive workforce and welcomes applications from diverse candidates, including women, people of Aboriginal and Torres Strait Islander descent, people from multicultural backgrounds, people with disability, veterans, people who identify as LGBTIQ and people of all ages. If you would like any adjustments to be made throughout the application process, please just let us know Repurpose It is a proud equal opportunity employer.