Working for an e-waste organisation located in Keysborough we are looking to appoint a new administrator/customer service officer to the business on a permanent basis. The organisation has a strong focus on exception customer service, dealing with B2B external customers on a daily basis. This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times. The role: Managing order and queries from customers via phone, email and portals Ensuring accurate data entry of orders requests into the bespoke CRM Communicating with external customers around orders, delays, payment methods Managing conflicting priorities Using initiative to find solutions to any better ways of working The successful candidate will: Have 2-3 years experience in an Administration focussed role which also had customer service elements Have excellent communication skills and a good phone manner Has intermediate skills in Excel, or GoogleSheets Have experience using CRMs for data entry and any order request data entry would be a bonus Be friendly and easily able to build rapport over the phone and email Be hardworking and have high work ethic On offer: This role is full time in the office Monday-Friday 9-5pm Salary of $65,000 super Keysborough location, parking available onsite If this role sounds of interest, please apply here today as we will be reviewing applications daily.