Join a global company and be part of a close-knit team based in Chelsea Heights. This company are a market leader in producing quality products to the building and construction industry. Their success is a result of their reputation, repeat business, quality products and, of course, their team of long-standing and skilled staff. Your new role… This is a great opportunity to work locally and be part of a great team. As one of their Customer Service Officers your position will involve: Assist customers with enquiries on product availability, delivery times, order status etc. Liaise with the warehouse and freight companies to determine expected delivery timeframes and communicate back to the customers Respond to and action emails through the company email inbox Update and maintain the company database, including notes on correspondence, details of customers, and order entries Support the sales team with administrative tasks as needed What you'll love about this role… A great team with a wealth of knowledge that they are ready to share with you An excellent team culture - there is a reason why everyone has stayed long-term here Finish early - hours are 8:15am - 4:30pm Monday-Friday Work close to home in Chelsea Heights What will you need? Excellent customer service and strong attention to detail Previous experience in a similar role, processing orders, would be ideal Great computer skills and knowledge of using CRM's would be an advantage If this sounds like the role you've been looking for, please click the apply button to submit your CV.