About the role We have a permanent opportunity for a UX Designer Based in our Balcatta office, you’ll be responsible for optimising end-to-end user experience design across digital products. Includes aligning to design methodologies and process to design and deliver digital products and channels in line with the Corporations strategies to meet objectives. Who are we? When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state. If you’re driven to make a meaningful contribution, you’ve come to the right place. Real benefits that matter Hybrid working arrangements – 2 days WFH, flexible working hours, 9-day fortnight. Two well-being days each year to do whatever you need to do to feel good Access to long service leave pro rata after 3 years of service Generous co-contribution superannuation up to 14% Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave Discover more benefits we offer to support the unique and individual ways our employees live. What you can expect with this role Deliver digital experience outcomes aligned to the Customer Strategy. Deliver and collaborate on user research and usability testing to understand customer behavior, refine design approaches, and validate solutions. Assess deliverables from the CX team and lead the interface experience design for digital customer solutions. Leverage knowledge and insights from Customer Experience Designers to conduct initial problem and opportunity analysis, research, document and prioritise findings into recommendations. Facilitate design thinking workshops to identify issues, solutions and to synthesise requirements. Your skills and experience Tertiary level qualification or equivalent in a digital, communications, design or customer service-related discipline. Relevant UX design experience across web, portal and mobile experience projects. Relevant experience with design and prototyping tools to create a wide variety of deliverables, including flow maps, wireframes, mock-ups, and prototypes. Relevant experience with design thinking and agile development processes and methodologies with a strong focus on human centred design, ideally in house in a large and complex organisation or agency capacity. Ability to deliver successful digital customer experience projects and initiatives. Sound like a match? Apply today If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. Applications close Friday 16th August 2024 As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check. We reserve the right to withdraw this ad prior to the closing date. Our commitment to a diverse and inclusive workplace: Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy. We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce. We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources. We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds. We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes. Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at recruitmentwatercorporation.com.au or 08 9420 2000. To learn more about our commitment to diversity and inclusion please visit our website .