Are you a dynamic leader with a passion for retail and customer service excellence? Our client is seeking a Retail Manager to lead and manage their store team, maximising sales revenue, fuel volumes, and store profitability. Your role will be pivotal in delivering an unbeatable customer experience through flawless execution of the retail offer, merchandising, and operating standards. Join a team committed to creating a culture of operational excellence, continuous improvement, and extraordinary customer service. Role As the Retail Manager, you will: Lead and coach a team to maintain excellent store presentation, manage inventory, and ensure compliance with operating procedures. Deliver exceptional customer service by training and guiding your team, handling escalated customer complaints, and setting a high standard of service. Drive store profitability by managing labour budgets, implementing wastage controls, and ensuring effective cash handling and reconciliation processes. Develop and execute site-specific business plans to meet customer needs and exceed KPIs. Ensure the safety and compliance of the store by overseeing health, safety, and environmental standards, conducting regular toolbox meetings, and managing all site activities to align with company policies. Build and develop your team through recruitment, training, and ongoing coaching, fostering a culture of performance and continuous improvement. About You To succeed in this role, you will need: Proven experience in leading and developing high-performing teams in a retail environment. Strong analytical, budgeting, and financial management skills. The ability to manage competing priorities in a fast-paced, safety-focused setting. Excellent communication skills, both written and verbal. A track record of meeting commercial targets and driving business results. A commitment to maintaining high store standards, with a focus on safety and customer satisfaction. A valid driver's license. Benefits Be part of a supportive and customer-focused culture that rewards achievement and fosters career growth. Opportunity to lead a team in a dynamic and challenging environment. Competitive remuneration and benefits package. Ongoing professional development and training opportunities. To apply online, please click on the apply button. Alternatively for a confidential discussion please contact Soledad Henderson at shendersonfrontlineexecutive.com.au quoting the reference number above. Note: Not all our current vacancies are listed on job boards. Check out our Frontline Executive Retail website for a complete listing www.frontlinerecruitmentgroup.com/our-brands/frontline-executive-recruitment You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings Facebook: www.facebook.com/FrontlineRetailExecutiveSydney