Australian Citizens residing in Australia only respond. Essential criteria 1. Certified Salesforce Administrator with a minimum of 2 years experience within Salesforce eco-system. 2. Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules). 3. Experience in Data Loader, Service Cloud and other salesforce tools. 4. Experience of working with cross-functional teams and vendor partners for troubleshooting and incident resolution. 5. Excellent analytical, problem-solving skills, with attention to detail and quality. 6. Strong documentation and technical skills. Desirable criteria 1. ITIL Foundation Certification and experience. 2. Experience with tools such as Jira and Confluence. 3. Strong understanding of Scrum/Agile methodologies. 4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.