Create sales orders for the return of customer product, process orders for parts requested by customers, provide pricing & availability of parts. WHO IS THE COMPANY WE ARE REPRESENTING & WHAT'S IN IT FOR YOU? This growing medical device company specialising in a niche area in healthcare, offer their employees a challenging, yet supportive environment, in a very professional and successful team, on Sydney’s Northern Beaches, who are all high achievers. Parking available, friendly team, feel supported with good training. WHAT IS THE PURPOSE OF THE ROLE? This Technical Support Service Administration position will support the Service and Technical Support departments. This role will create sales orders for the return of customer product, process purchase orders for parts requested by customers, provide pricing and availability of basic parts, maintain inventory of loaner equipment and verify information in the company’s ERP system (Oracle) to ensure accurate reporting of failure data. You will also help with providing return labels, order management, run reports, expedite orders, and the shipping and receiving of products. WHAT WILL YOU BE DOING ON A DAILY BASIS? You will process stock orders and repairs and work with international, internal and external customers. Primarily you will work across Australia, China & Japan, from a Sydney office. You will manage stock across locations (internal and external service providers), parts orders and returns. You will monitor and maintain current inventory levels; process purchase orders; track orders and investigate problems. You will provide pricing and availability on service parts to direct customers and dealers. You will create service requests for parts and service parts orders. You will manage logistics admin – shipping parts via couriers and returning parts from customers, including follow ups and all other aspects of reverse logistics. You will support the basic disinfection of goods, clearing patient data from equipment upon return and basic equipment checks, hence a technical mindset is ideal. You will issue license keys to customers for system upgrades. Other ad-hoc activities such as warehouse pick and pack, data entry, phone support. WHAT YOU WILL NEED TO GET THE JOB You must live on the Northern Beaches in Sydney or on the North Shore in close proximity to Manly. This role requires someone full-time in the office from 9am to 5pm or 8am to 4pm. Experience in a similar role, with inventory and supply chain management administration. Experience with Oracle database system is a plus with experience with technical equipment in previous roles, medical devices an advantage but not mandatory. Experience with logistics/transportation administration. Analytical thinker with excellent customer service, solid English speaking and writing skills. Proficient with Microsoft Office software, specifically Outlook, Word, PowerPoint and Excel. Exceptional organisational skills and the ability to prioritise and manage tasks independently. Positive can-do attitude, self-motivated, a team player who is flexible, and can deliver in a fast-paced medical device environment. Interested? Please 'apply now' or call Nicole Villanueva on 0414.919.461 quoting reference number 3643. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.