Role: Inside Sales Manager covering Pacific Region (Australia/New Zealand/Pacific Islands) Inside Sales Global Account Manager (competitive compensation to market) Renewals (Customer Success) Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100 Business Development Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold Targeting Chinese Retailers and Supply Chain operating in Australia/New Zealand Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns BDM from target file of prospects and potential customers: Prospecting via Telephone and Web-Meetings Qualify the needs, expectations and profiles of prospects and customers Present the solutions included in the GOLD portfolio Send prospects and customers required business documentation Support the implementation and follow-up of marketing operations Prepare contractual documents and provide follow-up until registration by the Legal department Carry out customer follow-up to ensure high quality service Provide customers with information and advice Develop customer loyalty and build a relationship of trust with customers Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams Execute and following-up this plan while respecting the company’s sales strategy Qualify and keep the CRM up to date Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments Hybrid Office Manager (transitional from 30% down to 0%) Transitional element of the role. Reduce % time over a 6month period towards semi-automation via new business processes Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals Team with AP.STC for Accounts Payable for non-recurrent payments Expense Consolidation/Follow-up for Pacific Region business