At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.We are hiring immediately for a Hire Co-ordination Specialist - a role that will help us to power progress for our customers. Purpose:Positions holders are responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service. - In-person customer service such as planning schedules , product returns, Remote/virtual customer service via phone, email, online chat, or text such as escalated customer issue support, post-sales product support, field service dispatching, etc. - Processing orders from customers and resolving complaints - Advising customers on product shortages, expected delivery dates, price changes, etc. - Acting as liaison between customers, logistics and operational departments. Key Responsibilities: - Handle incoming customer calls to address equipment, service, or contract issues. - Generate sales leads - Maintains and supports customer and supplier relationship(s). - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner. - Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process. - Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements. - Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services. - Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs. - Ensure the accuracy and efficiency of contacts and customer / job data. - To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process. - Contracts management into Aggreko system. - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies What we're looking for - Proven experience in Customer Service. - Strong understanding of Customer Service, Sales support, and Rental agreement management. - Strong analytical and problem-solving skills. - Attention to detail and demonstrates strong problem-solving skills. - Strong interpersonal and stakeholder management experience. - Exposure to ERP systems similar but not limited to M3 Cloud suite, would be an advantage. - Exposure to Salesforce CRM systems would be an advantage. - Strong computer skills, especially Microsoft Office (Excel, Powerpoint, PowerBi, etc.) Join us, bring your energy, and grow your career. About Aggreko We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers. Equal Opportunity Employer, including disability and veterans.