Join Criterion Family owned and operated since 1981 We are seeking a motivated individual for the role of Despatch and Trade Sales at Criterion Industries WA. This role combines face-to-face customer service, phone sales, and efficient delivery scheduling. If you're ready to bring your skills to a vibrant team, this opportunity is for you Your Skills: Customer Service Experience: Previous experience in both face-to-face and phone customer service. Computer Proficiency: Intermediate skills in Outlook and ERP systems, along with experience in sales order entry. Interpersonal Skills: Ability to work successfully with a diverse range of personalities and customers. Language and Mathematics: Intermediate proficiency in mathematical and English grammar intelligence. Communication : Fluent English speaking skills with a keen attention to detail. Ability to perform under pressure, manage multiple customers and requirements at once while adhering to standard processes. Preferred Skills: Industry Experience: Previous experience in the office fit-out industry or similar products (Aluminium Extrusions, Door Hardware, Timber Doors). ERP System Knowledge: Familiarity with Microsoft Business Central ERP system. Microsoft Office: Experience in Microsoft Excel and Word. Local Knowledge: Some knowledge of Perth CBD and surrounding areas. What the Role Involves: Serving customers face-to-face and taking phone sales orders. Processing sales orders, PODs for pick-up orders, and payments for pick-up orders. Providing ETAs to customers and managing the daily delivery truck schedule. Proactively communicating with clients about delivery times and advising on delays. Following up with purchasing/production regarding ETAs when required. Processing returns/credits and tracking backorders. Assisting with warehouse order picking as needed. Why Join Criterion? Criterion has been recognised as a Great Place to Work (Great Place to work ANZ May 2024-May 2025, Human Resources Director 2024) Diverse Responsibilities: A role that combines customer service, sales, and logistical coordination. Supportive Environment: Be part of a dynamic team with a collaborative and supportive culture. Competitive Compensation: Enjoy a competitive salary ranging from $70,000 to $80,000. If you are ready to get stuck into a role that blends customer service excellence with efficient delivery scheduling, apply now to become our Trade Desk and Despatch Team Member