Willyama is a leading Indigenous-owned IT company that provides innovative and tailored solutions to clients across various sectors, including defence, health, education and justice. Willyama are seeking to hire a Senior Analyst - Salesforce Administrator to join their dynamic and collaborative team. As a Senior Analyst - Salesforce Administrator, you will be part of the Applications Support Team within the Business Solutions and Technology Division. You will be responsible for the administration and maintenance of the Salesforce platform, including internal functionality and integration with other IT systems. You will also work as a key conduit between the IT Service Desk, Applications Support team and business stakeholders on Salesforce and applications support tasks. Some of your duties will include: Working under limited direction, coordinate with multi-disciplinary and project teams where required to facilitate understanding and resolution of issues of known and unknown origin Maintenance of knowledge base articles, documentation of complex issues and annual and regular scheduled tasks Developing an understanding of DHA applications and general support issues Actively monitor uptime and availability of internal systems to ensure business continuity Being an escalation point for junior members within the team for any Incidents and Service Requests, providing advice and guidance To be successful in this role, you will have the following skills and experience: Experience in the administration and support of Salesforce Demonstrated experience working in an IT service support and delivery role with excellent communication and organisational skills, sound judgment and attention to detail Ability to quickly learn the complexities between DHA IT systems and how changes to current state may affect end users Research, troubleshoot and resolve application issues, while recording and documenting relevant updates and information Have a working knowledge of ITIL and ITSM tools (i.e. Jira, ServiceNow, HP Service Manager etc.) Demonstrated ability to engage with key stakeholders through effective communication The ability to work within a mid-paced, Agile development team Experience in Oracle SQL query and relational databases, monitoring and batch service tools such as Splunk or Jenkins would be an advantage An understanding of Cyber Security concepts and practices You will also need to have a Baseline security clearance or be eligible to obtain one. How to apply If you are interested in this role, please submit your application online by 13/09/2024, 11:59 pm (AEST). You will need to provide: • Your resume • A cover letter of no more than 500 words, detailing how your skills, experience and knowledge are relevant to the role and describing the contribution you can bring. At Willyama Services, we value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.