Introduction About Us: Australian Defence Apparel (ADA) provides wearable supply and managed services for uniforms, personal equipment, and load carriage solutions across sectors such as Defence, Government, Law Enforcement, Emergency Services, Logistics, and Healthcare. ADA is the parent company of LEGEAR, which offers tactical and outdoor equipment for B2C and government markets. With a head office in Thomastown and various facilities and offices across Australia and New Zealand, ADA is backed by Canadian-based Logistik Unicorp Inc, a global leader in managed services uniform solutions. Our Mission: We apply our passion, experience, and commitment to ensure any job is easier in the ‘right’ uniform. Our Values: At ADA, our shared values define who we are, what we stand for, and how we operate. We are determined, we strive to amaze, and we are EPIC: Excellence: Empower our people to think outside the box, share their brilliance, and make an impact. Passion: Embrace your inner spark and bring your passions and ideas to the table. Integrity: Uphold a straightforward, honest, and ethical culture in all that we do. Collaboration: Work as one team, leveraging our collective intelligence to achieve great things. Description Position: Contract Support Administration Officer Position Purpose: As a Contract Support Administration Officer, you will support the Contract team in our Sydney office. Your primary responsibilities include ensuring accurate measurement of personnel, maintaining confidential information, and supporting the Contract Manager to uphold our high standards of contract operations. Key Responsibilities: Customer Service: Foster good relations with customers and deliver service excellence. Maintain accurate customer orders and files. Assist with various projects as directed by the Contract Manager. Garment Measurement & Fittings: Attend customer measuring sessions, including travel. Accurately measure personnel and conduct fittings for new recruits. Maintain and ensure accuracy of customer files. Manual Lifting Tasks: Handle and move heavy boxes frequently within the Sydney office. Administration Support: Provide contract and general administration support as needed. OH&S Responsibilities: Adhere to safe working procedures and policies. Participate in resolving safety issues and report hazards. Information Security: Comply with ADA Information Security Policies. Report security risks and breaches to the IT Department. Key Communications: Internal: Work with Sales & Marketing to provide effective client feedback. Support the Contract Manager with delivery of information for forecasts, reporting, and commercial outcomes. External: Develop customer relations, conduct fittings, maintain data, and ensure client satisfaction. Qualifications/Experience: Administration experience is desired Excellent customer service skills. Solid written and verbal communication skills. Computer literacy. Licenses/Permits: Current National Police Check. Current Driver’s License. Knowledge/Skills: Excellent organizational skills. Professional presentation. Ability to work independently and in a team. Interpersonal Skills: Proactive in delivering value to customers. Accepts accountability. Flexible, personable, and confidential. Self-motivated and enjoys driving. Capable of troubleshooting on the spot. Why Join ADA? Be part of a dynamic and supportive team. Opportunity to make a real impact in various sectors. Access to Health & Wellbeing initiatives Workplace Physiotherapy Exercise reimbursement program Healthy eating – Fruit at work Annual Flu Vaccination program Employee Assistance Program Professional and Personal Develop through our ADA online learning platform.